Business Hours and Fee Schedule

All hours are Central Time

Availability and Communication

For efficient collaboration, we kindly request that all communication be conducted through office phone or email channels during our regular business hours. We are available via these channels Monday through Friday from 9:00 am to 6:00 pm Central Time, unless you have subscribed to our concierge plan. We do not engage in mobile phone, social media, or instant/private messaging platforms (such as Facebook Messenger) as these channels cannot be effectively tracked and managed by our team. Text messages are reserved strictly for emergency situations and will be billed accordingly. Please note that we do not operate on holidays.

Regular Support:

  • Monday to Friday: 9:00 AM to 6:00 PM.
  • Saturdays and Sundays: Not available.
  • Billed in quarter hour increments.

After Hours Support:

  • Monday to Friday: 8:00 AM to 9:00 AM and 6:00 PM to 9:00 PM.
  • Saturday: 10:00 AM to 5:00 PM.
  • Sunday: Not available.
  • Billed in half-hour increments at two (2) times the regular rate with a 1 hour minimum.

Emergency Support:

  • Monday to Friday: Before 8:00 AM and after 9:00 PM
  • Saturday: Before 10:00 AM and after 5:00 PM
  • Sunday: Available all day.
  • Billed in half-hour increments at five (5) times the regular rate with a 1 hour minimum.

Concierge Support:

  • Monday to Friday: 8:00 AM to 9:00 PM
  • Saturday: 10:00 AM to 5:00 PM
  • Sunday: 12:00 PM to 5:00 PM
  • Billed in quarter hour increments
  • Requires a monthly concierge retainer.

Please note that after hours and emergency support services are available outside of our regular business hours, but are subject to additional fees. After Hours Support fees apply for assistance provided before or after the Regular Support hours listed. Emergency Support fees will be charged for any service requests designated as urgent or requiring immediate attention outside of regular business operations times. These premium support options ensure you receive the help you need when you need it most, but at a higher cost. Consult the full fee schedule for current pricing details.

Fee Schedule

Cancellation and No-Show Policy

  • For in-person appointments, a 1.5 hour charge will apply for missed appointments or cancellations with less than 4 hours notice prior to the scheduled appointment time.
  • For virtual appointments:
    • Free appointments will not be rescheduled if you miss the appointment and do not cancel at least 4 hours in advance.
    • Paid virtual appointments will not be refunded if you miss the appointment, but can be cancelled or rescheduled up to 4 hours in advance with no penalty.

Late Payment Fees

  • Invoices unpaid after 30 days will incur a late fee of $50 or 1% per month, whichever is greater.
  • Late fees will compound monthly on any unpaid balance.
  • Accounts 60 days past due may be subject to collections or legal action.